Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days.
If 30 days have passed since your purchase, unfortunately we cannot offer a full refund or exchange.

To qualify for a return:

The item must be unused, undamaged, and in the same condition you received it.
Items must be returned with their original packaging.

Non-Returnable Items

Some items cannot be returned due to safety or hygiene reasons, including:

Gift cards
Installed car software/firmware
Hazardous materials or flammable liquids

Return Requirements

To complete your return, we require a receipt or proof of purchase.

Do NOT send your item back to the manufacturer.
All returns must be processed directly through AutoSpa Kenya.

Partial Refunds

Partial refunds may be issued for:

Items not in original condition, damaged, or missing parts for reasons not caused by us
Items returned after 30 days from delivery

Refund Process

Once your return is received and inspected, we will notify you via email.

If approved, your refund will be:

Processed within a few days
Credited to your original payment method

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your card provider, posting delays are common
Contact your bank, refunds may take time to reflect

If you still haven’t received your refund, contact us at info@autospa.co.ke.

Sale Items

Only regular-priced items qualify for refunds.
Sale or discounted items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged.

To request an exchange, email us at info@autospa.co.ke and send your item to:

AutoSpa Kenya
Nairobi, Kenya
📞 +254 115 777 555

Gifts

If the item was marked as a gift and shipped directly to you:

You will receive a gift credit for the value of your return.
A gift voucher will be issued once the returned item is received.

If the gift was delivered to the giver first, we will issue the refund to the gift giver.

Shipping Returns

Return items to:

AutoSpa Kenya – Returns Department
Nairobi, Kenya

You are responsible for the shipping cost of returning your item.
Shipping fees are non-refundable.
If a refund is approved, return shipping will be deducted from the refund.

For high-value items, we recommend:

Using a trackable shipping service, or
Purchasing shipping insurance

AutoSpa Kenya does not guarantee receipt of returned items without tracking.

Need Help?

For any questions regarding returns, refunds, or exchanges:
📧 info@autospa.co.ke
📞 +254 115 777 555